Thank you for choosing Fad Saoil Saunas. We strive to provide you with high-quality saunas and products. If you are not entirely satisfied with your purchase, we’re here to help with our returns policy.

Returns Period
Our returns policy allows you to return products within 28 days of the original purchase date.

Eligibility Criteria
To be eligible for a return, the following conditions must be met:

Unused and in Original Condition:

The product must be unused and in the same condition as you received it.
Original Packaging:

The product must be returned in its original packaging.
Proof of Purchase:

A valid proof of purchase (receipt or order confirmation) is required.
How to Initiate a Return
To initiate a return, please follow these steps:

Contact Customer Support:

Reach out to our customer support team at info@fadsaoilsaunas.ie to request a return authorization.
Provide Information:

Include your order number, the reason for the return, and any relevant details.

Wait for Authorization:

Wait for our customer support team to provide you with return authorization and further instructions.
Return Shipping
Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance to ensure the safe return of the product.

Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Exclusions

The following items are not eligible for return:

Gift cards
Downloadable software products
Personalized or customized items

Contact Us

If you have any questions or concerns regarding our returns policy, please contact us at info@fadsaoilsaunas.ie Changes to This Returns Policy

We reserve the right to update our returns policy. Any changes will be posted on our website.

By making a purchase from Fad Saoil Saunas, you agree to comply with this returns policy.